Assistance company / medical coordination partner
SOS Ukraine
SOS Ukraine is an assistance company or coordination partner that helps the patient, clinic and insurer arrange medical care in Bulgaria. Work is based on the specific policy, case number or guarantee letter.
- Policy terms
- According to the insurer policy terms
- Policy deductible
- Defined by the policy or program
- Assistance
- 24/7
- Documents
- Policy, case number or guarantee letter
Assistance case
We help prepare documents for the assistance company
Saint Nicholas Medical Center does not sell insurance policies on this page. The clinic helps patients with medical documents, invoice details and information for the assistance company when a policy case is already open or authorization is needed.
The SOS Ukraine entry should be distinguished from SOS International and International SOS. Similar words do not identify the service handling an insurance case.
A precise name matters more than an acronym
Identify
Use the full contractual name and the correct programme.
Register
Obtain the enquiry reference and current instructions for Bulgaria.
Present
Show the relevant reply and confirm appointment and payment arrangements.
SOS Ukraine is not a generic name for emergency services
If referred under this name, prepare the policy, commissioning party's full name and coordinator's contact. Explain that the patient is in Bulgaria and check whether the enquiry is registered. Reception needs precise details, not just a statement that you called SOS. For a threat to life, the European emergency number 112 is separate from these contractual services.
Write down the complete organisation name from the policy or referral, together with the programme reference. The letters SOS are used by unrelated organisations. A search result with those letters is not enough to identify the service responsible for your medical request, and should not replace your contractual instructions.
Match the patient to the registered enquiry
If a relative or travel organiser made the first call, ask for the actual reference and the reply they received. Check that it names the right patient and location. Telling reception that somebody contacted SOS leaves unanswered whether a specific case was opened or a medical appointment was discussed.
Before forwarding a report, establish the intended recipient and the reason it is required. Avoid passing a private medical document through a chain of unrelated group chats. If you are given a new contact, verify its connection to the registered enquiry with the party named in your document.
Check who is asking for the medical records
For the appointment, bring the message that identifies the request, your identification and relevant medical history. Ask separately how the consultation is paid and whether a later investigation needs further agreement. Preserve the report and receipts under the case reference so follow-up correspondence can be matched to this visit.
Booking, medical need and insurance payment are separate matters. The clinic clarifies appointment arrangements; the contractual party determines the conditions under the policy.
What reception needs for the visit
An exact case identity makes a local visit more straightforward when the referral uses the name SOS Ukraine. At Saint Nicholas, explain the actual medical concern rather than relying on the acronym to describe the arrangement. Bring the reply identifying the patient and request, and discuss the available appointment in Sunny Beach. This gives reception specific information to work with while the contractual party confirms who handles the case and its payment.
For sudden severe illness, seek emergency help by calling 112. Do not postpone urgent assessment while waiting for an administrative confirmation.