Assistance company / medical coordination partner
PZU Pomoc / PZU Assistance
PZU Pomoc / PZU Assistance is an assistance company or coordination partner that helps the patient, clinic and insurer arrange medical care in Bulgaria. Work is based on the specific policy, case number or guarantee letter.
- Policy terms
- According to the insurer policy terms
- Policy deductible
- Defined by the policy or program
- Assistance
- 24/7
- Documents
- Policy, case number or guarantee letter
Assistance case
We help prepare documents for the assistance company
Saint Nicholas Medical Center does not sell insurance policies on this page. The clinic helps patients with medical documents, invoice details and information for the assistance company when a policy case is already open or authorization is needed.
PZU offers Wojażer travel insurance with different assistance components. The name PZU Pomoc or PZU Assistance needs to be connected to the agreement you actually hold.
PZU Pomoc and the particular travel programme
Find the product and selected package on your policy. Explain that the visit is in Bulgaria and ask how a medical case is registered under that option. Advertising for an extra service does not mean it belongs to every agreement. Pass on any PZU referral or case reference when arranging the clinic appointment.
The selected package matters more than a general assistance promise
For a PZU visit, first find the document for this particular journey. If it identifies a product and package, give those details to the assistance organiser. Do not choose an appointment procedure from an advertisement for another option: similarly named pages may describe different sets of services.
Separate three questions during the conversation: can the consultation be arranged, who confirms expenses and what records are required afterwards? You need an answer for your case in Bulgaria. Keep any referral or case reference that is issued and pass it to Saint Nicholas when booking, alongside the actual medical concern.
From a PZU policy to an agreed visit
- Identify the product
- Check the product, selected package and patient in the issued document rather than the purchase offer.
- Register the request
- Explain the need for a visit in Bulgaria and keep any referral or case reference supplied by the organiser.
- Clarify the next stage
- For an investigation or repeat consultation, provide the new recommendation and ask about the arrangements for that stage.
Your visit to Saint Nicholas
When booking Saint Nicholas, give the referral or specific consultation task, not just the PZU package name. Describe the concern and investigations already performed. The clinic clarifies the available appointment and time; further tests are discussed according to medical need. If the organiser is still reviewing the request, state its status and clarify payment separately before a routine visit.
Booking, medical need and insurance payment are separate matters. The clinic clarifies appointment arrangements; the contractual party determines the conditions under the policy.
Questions to settle before the appointment
Does an additional-service page mean I have that benefit?
No. Your option is checked against the issued documents and the contractual contact's answer. A general page describing assistance possibilities does not replace the conditions of an individual agreement.
Useful pages for your stay
For sudden severe illness, seek emergency help by calling 112. Do not postpone urgent assessment while waiting for an administrative confirmation.